Shipping & Returns
All packages are send with Die Post from our Studio in Zürich. You order will be sent within two working weeks after it has been placed unless notified by Where Shadows Fall. If you choose the option to pick up your order in our Studio in Zürich, you will be notified as soon as your order is ready to be picked up. Please make sure to contact us before coming by to make sure we are at the studio.
Return & Refund Policy
Thanks for shopping at Where Shadows Fall
If you are not entirely satisfied with your purchase, we're here to help.
If you change your mind, or the product you received is not what you expected, please contact us before returning the item.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Custom or import duties
If your delivery country charges customs or import duties - these will be charges once the package reaches the destination country. You will have to pay these charges. Unfortunately we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.
Instructions for returning goods
If you wish to make a return, send us an e-mail, containing your name, address, e-mail address, the order number and a specification of which items that the return relates to.
Ship the items for return within 14 days of the date of the notification.
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
If possible, please provide us with a tracking number for the return shipment.
If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
If you have any questions on how to return your item to us, contact us.